How to get Tech Support
ALL support enquiries must be logged through our Support ticket system so they can be correctly allocated, tracked and responded to. We do not offer tech support or training via social media or phone calls.
If you have a technical problem you must use our Client Area at https://client.ozcart.com/clientarea.php to log your issue
1) Log in with your billing email address and billing password
2) Choose Submit a ticket
3) Log your enquiry
If you can't see our client area (e.g. if your IP address has been blocked), you can email firstname.lastname@example.org with your issue and a ticket will be manually opened for you. It will then be responded to in the normal way.
Our processes aim to help as many people as quickly as possible in a fair and efficient way. We would like to thank you kindly in advance for following our procedures for the benefit all of us, together.
Friday, May 5, 2017